Cancelling or returning a CBD order in Switzerland: your options

Ordered by mistake or changed your mind? Check cancellation, returns, postage and refunds for CBD orders in Switzerland.

You picked the wrong CBD oil or changed your mind after ordering. Your first step is to check whether the order is being prepared, is in transit or has arrived. This guide covers lawful online purchases delivered within Switzerland.

Before dispatch

Find your order number, confirmation and dispatch status. Ask the seller promptly whether they can stop the shipment. A cancellation request alone does not establish that the order has ended. Ask how any pending or completed payment will be handled.

Check the order process and purchase terms

After a correctly fulfilled order arrives

Review the terms that applied at checkout and any return promise on the product page. Check when the deadline starts, how to notify the seller, which items are excluded and what form of refund is offered. Keep the confirmation and a copy of the relevant promise.

Read CannabisClub.ch’s terms as a seller-specific example

Sealed or opened products

Keep the package sealed if you are considering a return. An intact seal may be required without making the item automatically eligible. Describe its actual condition. If you suspect a defect, keep the label, batch number and photographs.

Agree postage and refund details

Confirm the return address, shipping method, deadline and who pays. Ask separately about the price, original delivery charge and deductions. Store credit, an exchange and repayment are different outcomes. Keep proof of posting and check any cross-border return separately before sending it.

Faulty goods, wrong items or missing parcels

If you selected the wrong item, ask whether a change-of-mind return is available. If the seller sent something different from the confirmation, document the mismatch. For missing parcels, investigate delivery first. For prescribed medicines or study products, contact the responsible dispensing point.

Report a faulty or incorrectly supplied product

Check what to do about a missing delivery

Before contacting the seller

• Have the order number and purchase date ready.
• Record the dispatch status and condition of the packaging.
• Save the applicable terms and state what outcome you want.

Message to the seller

Hello, I would like to request [cancellation or a return] for order [number], placed on [date]. The dispatch status is [status] and the packaging is [condition]. Please confirm whether this is possible and explain the procedure, deadline, costs and refund arrangements.