Cannabis product recalled in Switzerland: what to do
A recall may cover only specific batches. Here’s how to check your pack and find out whether to return or dispose of it.
A recall may cover only specific batches. Here’s how to check your pack and find out whether to return or dispose of it.
| What you find | Next step |
|---|---|
| Your pack matches | Follow the recall instructions. |
| Your pack clearly differs | The notice does not cover your pack under the stated criteria. If in doubt, check whether the notice has been updated. |
| The details are unreadable or unclear | Set the product aside and ask the seller or notice issuer to confirm. |
Find the original recall notice
Look for the notice from the supplier or the relevant authority. Public food recalls are also listed on RecallSwiss. Check when it was issued and what it covers. A notice from another country may apply to different sizes or batches.
Match the batch on your pack
Compare the product name, variant and pack size. Then check the number printed near ‘LOT’ or ‘batch’, and the best-before date if the notice specifies one. Identical-looking packs can come from different batches.
How to read CBD labels and batch numbers
Check how to return or dispose of it
Follow the notice. Take photos of the label and batch number, and keep the receipt or order confirmation handy. If the notice gives no contact details, ask the seller. If you have already used the product and develop symptoms, seek medical advice.
How to report a cannabis product problem
How to dispose of cannabis products safely
Join the CannabisClub.ch community and keep up with cannabis in Switzerland.
Join nowFrequently asked questions
- Does the recall apply if I opened the pack?
- Yes, if the pack meets the recall criteria. Keep the remaining product and its label.
- What if I bought it online or lost the receipt?
- Have your order number, proof of payment or photos ready. Ask the contact in the notice what evidence they accept and how any refund will be handled.